Collect a new client’s passwords, assets & docs in one secure link — not a spreadsheet emailed around.
Keyway is a branded intake portal built for small IT firms. Send one link; your new client fills in credentials, hardware inventory, SLAs, insurance and key contacts — encrypted, with no account for them to create. Stop losing 40+ hours per onboarding to email chains and missing fields.
The first 48 hours of every onboarding
“It’s a spreadsheet over email”
Admin passwords and asset lists get sent in plaintext, scattered across inboxes and shared drives. Everyone knows it’s a liability — it’s still the default.
“40–80 hours per new client”
Re-collecting missed fields and chasing the client burns billable time — $3,000–$6,000 of labor on every onboarding.
“Your PSA doesn’t do the client-facing part”
ConnectWise, Syncro and Atera automate your side. None give the new client a clean, secure place to hand everything over.
Built to collect credentials safely
The part generic form tools — and even other onboarding portals — quietly skip.
One-time-view secret fields
Admin passwords and API keys are encrypted, revealed once, and never emailed.
IT-native sections out of the box
Hardware/asset inventory, network details, SLA tier, insurance & compliance docs, key contacts — not blank free-text fields.
One branded link. No client account.
Your new client clicks, fills, submits. You get one clean, structured record.
A completion checklist
See exactly what’s outstanding so nothing’s missing before kickoff.
How it works
Pick a template
Start from a client type (dental practice, law firm) or a blank intake.
Send the branded link
Your new client’s contact gets one link — no signup, no app.
Watch it fill in
Credentials land in the vault, docs attach, you’re notified when it’s complete.
Early access
$49/mo
Flat. Unlimited onboardings. No per-seat, no per-client.
Founding MSPs lock this rate for life. We’re onboarding a small first cohort.
Straight answers
Doesn’t my PSA already do this?
Your PSA runs your internal onboarding workflow. Keyway is the client-facing half — the secure link the business owner actually fills in. It complements ConnectWise/Syncro/Atera; PSA sync is on the roadmap.
Why not just a Google Form?
Forms store responses in plaintext and have no IT-specific fields. Keyway encrypts credentials (one-time view), gives you asset/network/SLA sections by default, and a completion checklist so nothing’s missed.
Is it secure?
Credentials are encrypted and one-time-view. SOC 2 is on the roadmap for MSPs serving healthcare and finance clients.
Stop emailing spreadsheets to new clients.
Join the early-access waitlist. We’re building Keyway with a handful of MSPs — tell us what you actually need.